Guest Service Agent - Remote Camps in Ontario Mining Sector
Horizon North, part of Dexterra Group, is hiring Guest Services Agents for its remote camp facility located near Gogama, Ontario. This client-facing position serves as the first point of contact for camp guests, ensuring smooth check-in/check-out processes and providing exceptional customer service throughout their stay. The Guest Services Agent handles room assignments, inquiries, bookings, and administrative duties while maintaining accurate records and upholding company standards. With transportation provided from Sudbury or Timmins and a 14/14 rotation, this full-time role offers extended health and dental benefits in a professional, team-oriented camp environment.
Position
Work Rotation
Accommodations
Responsibilities
The Guest Services Agent provides front-line hospitality and administrative support to ensure an efficient and welcoming guest experience at the Horizon North camp facility.
- Welcome clients and provide introductory information about camp facilities and policies.
- Serve as the main point of contact for all guest inquiries via email, phone, or in person.
- Manage guest check-in and check-out processes efficiently.
- Allocate guest rooms, issue keys, and maintain accurate room booking records.
- Process payments and perform data entry for reservations and occupancy tracking.
- Collect client feedback and relay information to management as needed.
- Assist with administrative tasks, including reviewing safety documents and maintenance reports.
- Complete daily reports and ensure all guest information is recorded accurately.
Requirements
Applicants should have strong communication, customer service, and administrative skills, ideally with hospitality or camp experience.
- Post-secondary education in Hospitality or Business Administration an asset.
- Minimum 1 year of guest service or administrative experience preferred.
- At least 6 months of experience in a remote lodge or camp environment an asset.
- Proficiency in Microsoft Office Suite; experience with Nomadis or similar property management software preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Must achieve 80% or higher on the mandatory WHMIS certification test.
Perks and Benefits
This remote hospitality role provides competitive rotation scheduling, paid travel, and comprehensive employee benefits within a stable and growing company.
- 14 days on / 14 days off rotation (11-hour workdays).
- Transportation provided to and from site (from Sudbury or Timmins).
- Extended health and dental benefits.
- Free accommodations and meals provided during rotation.
- Opportunity for advancement in camp operations and hospitality management.
- Inclusive and safety-oriented team environment under Horizon North and Dexterra Group.
Worksite/Project
Remote Construction and Mining Camps Ontario
Remote camps in Ontario serve workers in some of the provinces most northern mining and construction projects, offering essential accommodations for those working in isolated and challenging environments. These camps typically support a wide range of construction and mining activities, including gold and base metal extraction, and provide a comfortable and secure living space for workers. With transportation typically provided through flights from major hubs, workers are able to perform long shifts on-site, typically in a rotational schedule, while relying on the camp for food, lodging, and rest. The camps are a vital part of the mining and construction sectors, helping to maintain a steady workforce in Ontario's remote regions.
Remote Construction and Mining Camps OntarioEmployer Hiring
Horizon North
Horizon North, now part of Dexterra Group, is a leading Canadian provider of infrastructure and operational support services, specializing in workforce accommodations, modular construction, and facilities management. The company delivers turnkey solutions for remote and industrial projects, supporting sectors such as mining, energy, forestry, and construction across Canada's remote and urban regions. With expertise in camp management, catering, and modular building construction, Horizon North ensures cost-effective and scalable housing solutions for resource-based industries. In 2020, it expanded its offsite construction capabilities by acquiring NRB Inc., an Ontario-based modular manufacturer, strengthening its prefabricated building solutions. In 2021, Horizon North merged with Dexterra Group, a national leader in facilities operations and support services, creating a comprehensive service platform that spans all 11 provinces and territories.
Horizon North